How do I update my payment method or shipping address?
You can update your payment method and shipping address directly in your Sunlight patient portal. Updates will apply to future orders only. Any orders already in progress cannot be changed.
Are there any long-term contracts with Sunlight?
No, Sunlight memberships are month‑to‑month. You can cancel anytime if you decide the program is not right for you.
Are there any costs besides the monthly subscription?
No, your Sunlight monthly subscription covers everything you need for your program. There are no hidden fees.
How do I cancel?
You can cancel your Sunlight membership at any time through your patient portal.
What is your refund policy?
Sunlight operates on a month‑to‑month subscription with no long‑term contracts. You can cancel at any time, but refund eligibility depends on whether the pharmacy has processed your medication.
Why do I have to pay when I sign up and not when I receive my medication?
Your initial payment covers the clinical services required to start your program, including provider review, prescription eligibility determination, and care coordination.