At Sunlight, your health is our top priority. We connect eligible patients with licensed healthcare providers and clinically guided GLP-1 weight loss treatments, along with ongoing support throughout the process.
This guide explains how your Sunlight program works, what’s included, how billing and refills are handled, when labs are required, and how to get help whenever you need it.
Dedicated professionals committed to your weight loss journey.
Chief Medical Advisor
Dr. Angela Tran is a double-board-certified physician in Obesity Medicine and Internal Medicine with over 10 years of clinical experience helping patients lose weight quickly, consistently, and safely. As Sunlight’s Chief Medical Advisor, she guides medical standards, ensures clinical accuracy, and supports the development of evidence-backed obesity and metabolic health programs.
Board-certified Family Medicine physician
With over a decade of experience delivering personalized healthcare, Dr. Ilya Rabkin's commitment to humanistic patient care was recognized with induction into the Gold Humanism Honor Society.
Board-certified Internal Medicine Physician
Dr. Amanda Simone-Belin is a board-certified internal medicine physician specializing in medical weight loss and long-term weight management. She is passionate about helping patients achieve healthy, sustainable weight loss.
Sunlight provides prescription weight loss care through a simple, all-inclusive subscription.
After you sign up, a licensed provider reviews your health intake. If treatment is appropriate, a prescription is written and sent to one of our partner pharmacies. You’ll then receive ongoing care, refill reminders, and support throughout your journey.
Your Sunlight subscription covers everything you need for your program. There are no hidden fees.
Your plan includes:
Your monthly payment remains the same, and you can cancel at any time.
Refilling your medication on time helps ensure your treatment continues without interruption.
Sunlight provides reminders and clear next steps so you know when action is required. Whether you’re continuing your current dose or preparing for a change, the refill process allows your provider to safely evaluate your progress.
For injectable medications:
Delays in completing your refill intake may result in a delay in shipping your next order.
To receive your next shipment, a refill intake must be completed.
Sign in to your Sunlight portal using the email you registered with.
Navigate to the Refills section and complete the refill intake form. No prescription will be shipped without a completed form.
Sunlight will send email and text reminders when it’s time to complete your refill.
If you’re unsure whether your refill is due, contact support, and we’ll help confirm timing.
Sunlight subscriptions are designed to keep your care active without requiring manual payments or long-term commitments.
All Sunlight plans are month-to-month with no long-term contracts.
Billing occurs automatically every 28 days, ensuring uninterrupted access to care and support.
Billing is independent of shipping. You may see a charge before your next shipment arrives. This is normal and helps keep your treatment active.
We understand that shipping schedules or delayed medication starts can affect billing timing.
If needed, Sunlight can:
For billing questions, email [email protected]
Sunlight plans are month-to-month. You may cancel at any time.
You can cancel your Sunlight subscription anytime. Call our patient care team at 1-877-378-7008, 8 AM to 8 PM ET, 7 days a week, and a Sunlight specialist will help you with your request. You can also send a message requesting cancellation through your patient portal. Either way, our care team will follow up to confirm.
For monthly plan patients, your medication will continue to be delivered through the end of your current billing cycle. For multi-month plan patients, your remaining prescription shipments will continue as scheduled through the end of your plan length.
Cancellations are subject to an $80 clinical fee. This fee applies when cancellation is requested after a clinician has reviewed your intake quiz, treatment history, or check-in form. If a clinician determines that the medication is not a suitable option for you, no fee will be charged.
Refund eligibility depends on whether your prescription has been processed.
Refunds are available if:
Refunds are not available once:
This follows federal regulations for prescription medications.
If you were previously prescribed GLP-1 medication by another provider, our clinicians may review your prior dosage.
Updated lab results through one of our lab partners are required before continuing treatment. Approval of the same dosage is not guaranteed and depends on clinical evaluation.
If requesting continuation of a previous dosage, documentation must include:
Upload documents in the Documents section of your Sunlight portal or email them to support.
Your Sunlight plan includes unlimited access to licensed clinicians.
Appointments may be needed if:
Your clinician prescribes a starting dose and adjusts gradually based on your response. Always follow dosing instructions and consult a provider with concerns.
Appointments are virtual and available daily. You can schedule them through your Sunlight portal or by contacting support.
Lab testing ensures your medication remains safe and effective.
Common labs include:
You’ll receive lab orders by email.
Lab results completed within the last 24 months are acceptable for use.
Upload results in the Documents section of your Sunlight portal for review.
To ensure accurate results:
Tracking information is emailed once your medication ships.
Partner pharmacies utilize temperature-controlled packaging and cold packs as needed to maintain medication quality during transit.
Your Sunlight portal allows you to:
Sunlight is here to support you at every stage.
For help with refills, billing, labs, appointments, or shipping:
Email: [email protected]
Phone: (888) 470-6027
Hours: Monday–Sunday, 8am–8pm EST
